Ordering With Dongli
We dedicated a whole page talking about sustainable cashmere and how we fit into the big picture of improving our planet. Click here to find out.
Once you have selected your lovely cashmere items and you are ready to check out, we accept all forms of payment such as Amex, MasterCard, VISA, and more express methods including Apple Pay and Shop Pay.
Once an order has been made, we will notify you via email that an order is being processed. You will receive another email confirming the shipment with the tracking information once your items have been sent out.
Yes we can accept orders from any country, but at present we can only accept payments in Canadian Dollars (CAD) or United States Dollars (USD) . If you pay via another currency, the exchange rate will be dependent on your credit card provider. Please note that you may incur taxes and duties when importing, these are to be paid by the customer
We colour correct all our garment images to reflect the actual garment colour. However, the colour you see is highly dependent on your monitor and monitor settings so fluctuations may occur.
Please refer to our size chart.
We aim to ship most items on the day of ordering. We ship out of Toronto and most orders should be received within 2-5 days for Canadian orders. For international orders, 3-6 days.
Please contact us at email@example.com with your order number and we will get back to you shortly.
For all other enquiries, please use our contact us page.