FAQs

Why BUY FROM DONGLI CASHMERE?

We are a family run cashmere business since 1987. Our biggest commitment to our craft is to make beautiful cashmere sweaters and be responsible to our planet in the process. We source all our cashmere from sustainable sources and pride ourselves on our eco friendly manufacturing processes.

How do I place an Order?

Once you have selected your lovely cashmere items and ready to check out, we accept all forms of payment such as Amex, MasterCard, VISA, and even quicker methods including Apple Pay and Shop Pay. 

CAn I order from outside of canada

Yes, we do accept orders from USA as well. We accept payments in Canadian Dollars (CAD) or United States Dollars (USD). Please note that you may incur taxes and duties when importing and these are paid by the customer.

Do You Ship Internationally?

Your order will be shipped via FEDEX for U.S. orders or with Canada Post for domestic orders. A tracking number will be sent to you via email and you can track your order online at FEDEX or at Canada Post.  

how do i know my size?

When you are looking at a sweater, there is an icon just under 'add to cart' that displays the size chart.

How can i make a return?

Please contact us at customerservice@donglicashmere.com with your order number and we will get back to you shortly.